Return & Refund Policy

You can return your product to us under the following conditions (terms & conditions apply):

• Damaged During Transit: If the item you received was damaged during shipping.

• Manufacturer Fault: If the item you purchased is faulty due to a manufacturing defect.

Refund Eligibility:

• Timely Returns: The item must be returned within 30 days of receipt.

• Approval Required: Return requests must be submitted within 14 days of receiving approval.

• Contact Us First: Please reach out to our customer service team at sales@nwmpa.com.au before returning the product to confirm eligibility.

• Return at Your Expense: Returns should be made at your own cost, and the product must be in its original condition with all tags and packaging intact.

• Unused and Unopened: The item should be unused, unopened, and in perfect condition when returned.

• Keep the Item Pristine: Do not write on or stick anything to the item or its packaging.

• Potential Adjustments: Refund amounts may be adjusted if the item is damaged during return or does not meet the above conditions.

• Non-Refundable Items: Only regular priced items are eligible for refunds; sale items cannot be refunded.

Refund Process:

• Inspection and Notification: Once we receive and inspect your returned item, we will notify you of our decision to approve or deny the refund.

• Refund Method: If approved, the refund will be processed, and credit will be applied to your credit card or original payment method. Please note, no cash refunds are available.

• Processing Time: Refunds may take up to 7 days after we receive the returned item.

• Return Shipping Cost: Return shipping costs are your responsibility.

Please contact us at sales@nwmpa.com.au if you have any questions about our return and refund policy. Thank you for your understanding.